All our services come with full access to all server files. This means you can upload any mod or any other file you wish to use, through our gamepanel.

There are multiple ways to contact us, one of which is the support channel on the Discord server. We also have a support e-mail address support@galaxyhosting.gg, and lastly you can create a ticket on our website. For more information please visit our contact page.

We will accept most modern payment methods such as Paypal, credit card, Paymentwall and more. Paymentwall covers most banks and will most likely be your way of paying if you only have a local bank.

No, none of our services require port forwarding. The Minecraft server is hosted on our own computers in a datacenter so we handle all of the networking aspects for you. If you require an extra port to use for plugins such as Votifier or Dynmap this can be added in one click inside of our gamepanel.

We never recommend sharing an account with others. If you need to give someone access to your server, create them a sub-user on our game panel. You can easily give them access to whatever perms you wish, allowing a more secure environment for managing your game server.

Our billing system instantly provisions orders as soon as the payment receives. You should receive the service within a few minutes. It's possible the order details might go to your Spam folder so make sure to check that!